TERMS AND CONDITIONS

Registering for a GET OUT activity implies knowledge and acceptance of the general and specific conditions (General and Specific Conditions - GET OUT). Bookings must be made in advance via the website or by mobile phone and are only considered final following confirmation by email, SMS or phone. On the day of the activity, proof of payment (voucher or similar) must be presented. After payment, customers shall receive a receipt that guarantees their right to the selected activity or product, whether purchased in person, online, or via a partner.

Details and respective difficulty levels of the activities are available for consultation on the GetOut.pt website. These can be communicated verbally or sent when requesting information or booking activities.

GET OUT activities are adjusted to weather conditions on the day and may be subject to changes in route or duration. Such changes shall not be subject to compensation.

In the event of cancellation due to weather conditions, lack of participants, or other factors, customers will be reimbursed, minus organisational expenses.

Activities shall be confirmed up to 12 hours before the event.

No-shows, lack of proof of payment or non-payment will void the right to participate in the activity, and a fee of €10/person will be charged in some cases.

Participants must follow the guides' instructions and accept the inherent risks associated with the activities. GET OUT is not responsible for personal injury, recklessness, loss of property or factors beyond its control.

NOTE: Participation in activities organised by GET OUT implies that all participants are familiar with and accept the General and Specific Terms and Conditions - GET OUT previously established by the company. These conditions regulate aspects such as registration, payments, cancellations, safety rules, and responsibilities of both parties. Acceptance of these conditions ensures an organised, safe experience in accordance with GET OUT's policies and standards, promoting transparency and the smooth running of activities. Customers are advised to read the conditions carefully before confirming their booking. For further information, please contact us through the company's official channels.

Customers must ensure that they are in good physical and mental condition to participate in any and all activities booked. Any limitations must be communicated prior to bookings so that the company may adjust accordingly.

General restrictions include:

• minimum weight: 30 kg | maximum weight: 110 kg,

Reembolsamos todos não datados, até 15 dias após a data da compra, contra cobrança de um encargo administrativo de 20% do seu valor, com um mínimo de 20 euros. O reembolso é sempre feito à entidade ou pessoa que adquiriu o voucher, salvo se expressamente for indicado o contrário. Nos casos de pagamento através de cartão de crédito, o valor do reembolso será creditado na conta desse mesmo cartão deduzido do respetivo encargo.

To cancel or change your booking, you must do so at least 48 hours prior to the scheduled time of your activity; otherwise, you will lose the right to a new booking. Failure to attend on the day of the activity without prior notice will result in the loss of the booking and the total amount paid.

Problems or complaints on the day of the activity should be reported to info@getout.pt, allowing us to improve our service.

Activities are dependent on favourable technical and weather conditions. In the event of cancellations, customers may reschedule, subject to weather conditions and GETOUT’s availability.

GETOUT is not responsible for expenses or losses caused by cancellations on the day itself due to adverse conditions or unforeseen circumstances beyond its control.

GET OUT activities are protected by personal accident and civil liability insurance policies, as required by law. These cover medical expenses up to €4,471.53 per year and a capital sum of €25,544.81 in the event of death or permanent disability. Higher expenses are not covered but can be adjusted with an additional policy requested from the insurer.

NOTE: Any expenses above these amounts cannot be associated with GETOUT. If you wish to insure the activity with amounts higher than those contracted and/or not included in the contracted policy, GETOUT may request a specific policy from the insurance company.

During its activities, GETOUT may take photographs and video footage (with sound) of said activities. Therefore, unless otherwise indicated in writing prior to the activity, participants of activities assign all rights and authorise the use of photos and videos taken during the activities, and in the periods before and after, to be posted on the company’s website, and audiovisual material sent to all customers as part of marketing and advertising materials used by GETOUT or its partners. All copyright is reserved by GETOUT.

GETOUT guarantees the confidentiality of all data provided by its customers, by all means possible. The owners of the data collected have the following rights:

1. the right to information (artº 10º of the LPD), i.e. at the time of collection, they must be informed of the purpose of collection;
2. the right of access, rectification and erasure (artº 11 of the LPD); and, where applicable;
3. the right to object (artº 12º of the LPD) to the use of data for marketing purposes or communication to third parties.

If you wish to be removed from the GETOUT database at any time, you may exercise this right through the following means:

Email: info@getout.pt

Adress: Rua da Fonte Seca, Urbanização Valverde, 57, 2415-772 Marrazes, Leiria

Mobile: 925865543 / 919182290

Our customers' opinions are essential. Contact us via email for suggestions or complaints: info@getout.pt.

GET OUT promotes transparent practices and offers full support, ensuring a memorable experience for all participants.

GET OUT offers a transfer service to make it easy for you to get to your activity location and back again. To request a personalised quote, simply send the following information to info@getout.pt:

1. Name of the person responsible for the booking;
2. Number of participants;
3. Pick-up location and desired destination;
4. Scheduled date and time for the transfer service;
5. Any special requirements or additional specifications.

Our team will review your request and send you a quote as soon as possible.